In this article we’ll discuss the best practices when interacting with Suade’s roleplaying tool. This tool allows you to create your ideal prospect via a prompting interface. You can change the gender, the personality and other traits of your AI roleplaying persona. As with all tools it will take time and iteration to make it perfect for you. As you iterate on the language and the prospects personality you will grow to understand your prospects motivations more, this is a healthy sales exercise itself!

Suade’s Roleplaying AI Toolset

Preset

Suade has two presets in our AI toolset.

Open and Closed. Setting your preset to open will create a prospect more open to recieving a cold call. Setting you preset to closed will create a prospect that is not open to recieving a cold call.

Voice

Voice gives you options to change how your AI sounds when it talks to you and your team. You can pick from a range of styles and tones depending on what fits best for your brand, use case, or personal preference:

• Alloy – Female

• Ash – Male

• Ballad – Male, British

• Coral – Female

• Echo – Male

• Sage – Female

• Shimmer – Female

• Verse – Male

Personality

The personality section is an open form prompt where your deep understanding of your prospect will shine. Write a few sentences describing your prospect's demeanor—are they "Polite but Firm," "Analytical minded," "Curious and open," "Curt and closed," or "Not easily persuaded"? Take time to articulate how your prospect views the world in this section.

Directive

The directive, like the personality section, is an open form prompt. Specify where your prospect works, their specific situation, the problems they face, and how you want them to approach the call. You can indicate whether you want them to raise objections or not, and include specific questions you'd like your prospect to ask.

Conversation Flow docs

The Suade interface offers an option to create a conversation flow document. To access this feature, navigate to the hamburger menu in the top left, then select Documents > Conversational Flow.

Once you're finished, you have the option to create a tree-like interface that outlines your call. See below.

When creating your conversational flow document, note that the person icon represents the prospect and the phone icon represents the sales rep. Develop detailed scripts and import them into the roleplaying tool to guide the AI through your conversational flow.

Outcome

The outcome as it seems is how you want the outcome of the call to take place.

• Won – The prospect will book the meeting (100% chance).

• Closed – The prospect will not book the meeting (0% chance).

• Mixed (50/50) – The prospect has a 50% chance of booking the meeting.

• Mixed (25% Won) – The prospect has a 25% chance of booking the meeting.

• Mixed (25% Lost) – The prospect has a 75% chance of booking the meeting (25% chance they won’t).

This outlines how the AI roleplaying tool works. Now, Lets look at some examples!

Gatekeeper

Personality

Polite but firm, task-focused, loyal to their exec, and used to brushing off salespeople. They’re not the decision-maker — and they know it — but they are the barrier. Not easily persuaded. You won’t win them over with features — they need to feel like you’re relevant, respectful, and credible.

Directive

[role] Executive Assistant, Office Admin, or Front Desk Contact [situation] Tasked with filtering calls, protecting the executive’s time, and stopping sales outreach before it gets through [problems] Constant interruptions from vendors, Pressure to only pass along what's clearly relevant, Has little-to-no insight into strategic initiatives, Judged on keeping their exec’s time protected, not exploring tools If the rep says "how are you today" respond with one of three things.

1. "with who?"

2. "i'm fine."

3. "Im doing good how are you?"

After, respond with one of 5 things below:

1. "What is this regarding"

2. "The exec is not available"

3. "Feel free to send an email and send more information"

4. "I will connect you"

5. "Are they expecting you?"

Hard brush off Objections

Preset

Closed

Personality

You’re busy not wanting to get interrupted.

Persona Directive

[role] VP of sales of a fortune 500 [situation] Just got hired a year ago, trying to hit quota [problems] Hiring new sales people, and getting sales people to perform

Give a series of objections like:

“I’m not interested”

“No thanks”

“I have to go”

Conversational Flow Chart

Conclusion

Roleplaying isn’t just practice — it’s preparation. It gives your team a safe arena to test strategies, make mistakes, and sharpen their instincts without risking a live opportunity. When reps roleplay consistently, they build muscle memory for handling objections, uncovering needs, and guiding conversations toward a booked meeting.

Make it yours and remember: iterate, iterate, iterate! Every session is a step toward turning practice into performance and conversations into results.